Hospitality Property Management

Hotel Software System

Hotel Management
Software

About Hotel Management Software

HMS is a platform that helps hoteliers manage their hospitality operations smoothly with top-notch technologies. Further, the platform is dedicated to providing tailored solutions that support the clients in meeting the changing needs of hotel industry. For the best visitor experience, HMS offers an in-house application that will help them with amenities, accessibility, all-inclusive activities, booking appointments, smart automation, and more.

Project Name

Hotel Management Software

Client’s Location

Kenya

Development Time

6 Months

Technologies Leveraged

We leveraged the strength of robust and secure technologies, tools, and frameworks used in the app/web to escalate the creation of new features and functionalities.

Identifying the Client Needs

Initially, our client conducted detailed research on setbacks of existing HMS and organized surveys to gather feedback from real-life hotelier clients. After analysis, the research suggested that there are serious drawbacks in maintaining hotel operations. Further, they also wanted to address the issue of visitors not having complete information about hotel facilities after checking in. The client decided to eliminate the problem by modifying the existing hotel management software and adding new user-friendly features that will assist visitors throughout their stay.

Client Goals

The client wanted to develop a platform that can easily maintain hotel staff’s daily tasks, optimize workflow, availability, and other inventory requirements. Further, the client wanted to provide visitors ‘once in a lifetime’ experience hence they wanted to develop a platform with all-inclusive hotel facilities that can be accessed easily once checked-in.

App Objectives

To develop a platform for sellers to boost customer engagement, monitor inventories, add/remove product categories, and evaluate profile functionality.
To develop a platform for buyers so they can order grocery items online within nearby store locations and get them delivered to their doorsteps.
The admin panel will mention all details regarding vendors, products, shipments, customers, and orders.
The admin panel will show insights on orders placed, orders canceled, best store and best-selling product so sellers can focus on boosting productivity.
To create user-friendly app features for both buyers and sellers so they can operate it with ease.

App Objectives

To develop a platform for sellers to boost customer engagement, monitor inventories, add/remove product categories, and evaluate profile functionality.
To develop a platform for buyers so they can order grocery items online within nearby store locations and get them delivered to their doorsteps.
The admin panel will mention all details regarding vendors, products, shipments, customers, and orders.
The admin panel will show insights on orders placed, orders canceled, best store and best-selling product so sellers can focus on boosting productivity.
To create user-friendly app features for both buyers and sellers so they can operate it with ease.

Technologies Leveraged

We leveraged the strength of robust and secure technologies, tools, and frameworks used in the app/web to escalate the creation of new features and functionalities.

Admin Visual Design

To design visually captivating websites, our UX experts combined creativity and functionality to create a simple yet impactful interface that delivers the brand’s message.

Development process

The main purpose was to modify the existing application and add new features that would help to improve overall hotel operations and guest assistance. The client chose our dedicated model for developing new features and modifying the platform for seamless operations.

For Hotelier
For Guest User

Hotel Listing

The user can list their hotel property and add their features such as restaurants, sight-seeing spots, spa and wellness along with other amenities.

Branding & Promotions

The user can rely on the platform for hotel branding and promotions. From logos, fonts, and aesthetically pleasing images it can assist with all types of customizations.

Task Management

This feature will help hotel staff to track, assign, and manage daily tasks. Ensure that client’s request is fulfilled and not disregarded in any case. Optimize and streamline daily task to monitor performance efficiency.

Smart Automation

This feature is specifically designed to improve work efficiency within hotel premises. Further, it will help hotel management to address plumbing issues, leaks, maintenance hours, and other problems. This will automatically impact guest satisfaction.

Guest Check-In

The guest can click on the link to check in the room and avoid the hassle of waiting in the queue for verification.

Booking for Hotel Amenities

Guests can access complete information on hotel facilities whether its restaurant timings, housekeeping, spa appointments, guest rules, tourist spots nearby, front desk, and more.

Digital Menu & Online Ordering

The guest can scan the QR code or click on the link to browse the digital menu and order online from their room or poolside without any hassle.

Review and Surveys

The user can request their guests to drop a review and share their experience as this will help with the hotel’s publicity. Also conducting surveys will help to improve specific areas and provide a better stay experience.

Project Outcomes & Evaluating Impact

The upgrade and modification in hotel management software have helped client improve guest engagement and deliver better services.
The client has witnessed improvement in internal hotel management operations, data processing, streamlining guest data digitally, and reduction in human errors.
Our client could view the growth in listing as many hoteliers started using HMS to reach out to a larger audience.
The hotel management platform lets our client view real-time availability of inventory, resources, operational hours, staff’s daily tasks, and more so they can offer the best possible services to their guests.
The client was impressed with our problem-solving skills, quick response, and commitment to the project.

Key Challenges:

Hotel Listing: The user can list their hotel property and add their features such as restaurants, sight-seeing spots, spa and wellness along with other amenities.
Branding & Promotions: The user can rely on the platform for hotel branding and promotions. From logos, fonts, and aesthetically pleasing images it can assist with all types of customizations.
Task Management: request is fulfilled and not disregarded in any case. Optimize and streamline daily task to monitor performance efficiency.
Smart Automation: This feature is specifically designed to improve work efficiency within hotel premises. Further, it will help hotel management to address plumbing issues, leaks, maintenance hours, and other problems. This will automatically impact guest satisfaction.

Key Results:

Comprehensive Analysis: Initially, we conducted comprehensive analysis to understand client’s requirements and provide customize solutions for smooth hotel operations.
Modifying HMS: Our team of developers modified the existing system to manage internal hotel staff tasks, inventory, and availability in real time
Creating Communication Channels: We have also developed a communication channel for check-in guests so they can simply address their queries or concerns with the hotel without any waiting time.
Integrating Listed Hotels: The platform will help listed hotels handle every aspect of hotel management system from services and amenities to room inventories.
Robust Data Analytics & Insights: The platform will provide robust data analytics and insights into operational performance as well as visitor preferences for making well-informed decisions.
Hotel Facilities Features: We have developed new features for HMS that will help guests browse and access hotel amenities, book appointments, explore nearby places, and more.
Technology Used: The technologies used to modify HMS are Angular, .NET Core, and JavaScript.